1. Introduction

Supprt ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

Account information (email address, name)
Organization and project details
Chat messages and conversations
Integration configurations (Discord, Slack, AI)

2.2 Information Collected Automatically

Usage data and analytics
Device and browser information
IP addresses
Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process and deliver chat messages to your configured integrations
Send you technical notices and support messages
Respond to your comments and questions
Analyze usage patterns to improve user experience
Detect and prevent fraudulent or unauthorized activity

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

With your consent: When you authorize us to share information with third parties
Service providers: With vendors who help us operate our service (hosting, analytics)
Legal requirements: When required by law or to protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Conversation data retention depends on your plan:

Free plan: 30 days
Pro plan: 1 year
Enterprise plan: Custom retention period

You can request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption in transit (TLS/SSL)
Encryption at rest
Regular security assessments
Access controls and authentication

7. Your Rights

Depending on your location, you may have the following rights:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Data portability
Withdraw consent

To exercise these rights, please contact us at [email protected].

8. Cookies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]